Support

Common Questions About Floatti

Frequently Asked Questions

Will I be stopped at the airport security check?

Register your FLOATTI Suitcase

What accessories will come with each FLOATTI suitcase?

Is the lock TSA approved?

What size of laptop can fit in the carry-on’s Detachable Electronic Compartment?

What are the dimensions of the FLOATTI Detachable Electronic Compartment?

What are the hooks on the FLOATTI Smart Handle made of?

Does the FLOATTI APP work with iOS and Android?

Do I need to recharge FLOATTI?

How long does the Belonging Tracker’s battery last?

What technology do the trackers use to track my belongings?

Do I need to pair FLOATTI with my phone?

Why doesn’t FLOATTI have GPS tracking?

Why doesn’t FLOATTI have GPS tracking?

Why doesn’t FLOATTI have fingerprint-activated TSA locks?

Will​ ​I​ ​be​ ​stopped​ ​at​ ​the​ ​airport​ ​security​ ​check?

What​ ​are​ ​FLOATTI’s​ ​dimensions?

Is​ ​the​ ​lock​ ​TSA​ ​approved?

What​ ​size​ ​of​ ​laptop​ ​can​ ​fit​ ​in​ ​the​ ​carry-on’s​ ​Detachable​ ​Electronic​ ​Compartment?

What​ ​are​ ​the​ ​dimensions​ ​of​ ​the​ ​FLOATTI​ ​Detachable​ ​Electronic​ ​Compartment?

What​ ​are​ ​the​ ​hooks​ ​on​ ​the​ ​FLOATTI​ ​Smart​ ​Handle​ ​made​ ​of?

Does​ ​the​ ​FLOATTI​ ​APP​ ​work​ ​with​ ​iOS​ ​and​ ​Android?

Do​ ​I​ ​need​ ​to​ ​recharge​ ​FLOATTI?

How​ ​long​ ​does​ ​the​ ​Belonging​ ​Tracker’s​ ​battery​ ​last?

What​ ​technology​ ​do​ ​the​ ​trackers​ ​use​ ​to​ ​track​ ​my​ ​belongings?

Do​ ​I​ ​need​ ​to​ ​pair​ ​FLOATTI​ ​with​ ​my​ ​phone?

Why​ ​doesn’t​ ​FLOATTI​ ​have​ ​GPS​ ​tracking?

Why​ ​doesn’t​ ​FLOATTI​ ​have​ ​fingerprint-activated​ ​TSA​ ​locks?

Troubleshooting​ ​-​ ​Compatibility​ ​Issues

 

The​ ​FLOATTI​ ​APP,​ ​Smart​ ​Handle,​ ​Belonging​ ​Trackers​ ​and​ ​Suitcase​ ​Tracking​ ​has​ ​all​ ​been​ ​tested​ ​with​ ​a​ ​widerange​ ​of​ ​iOS​ ​versions,​ ​iphone​ ​models​ ​and​ ​a​ ​multitude​ ​of​ ​Android​ ​OS​ ​versions​ ​and​ ​Android​ ​devices.​ ​SomeAndroid​ ​models​ ​will​ ​run​ ​into​ ​compatibility​ ​issues,​ ​that​ ​may​ ​not​ ​be​ ​resolved​ ​on​ ​FLOATTI’s​ ​end​ ​when​ ​weprovide​ ​firmware​ ​updates.​ ​These​ ​models​ ​tend​ ​to​ ​be​ ​over​ ​3​ ​years​ ​old​ ​and/or​ ​have​ ​old​ ​Android​ ​OS

 

If​ ​you​ ​encounter​ ​the​ ​following​ ​: – Cannot​ ​pair​ ​the​ ​FLOATTI​ ​Smart​ ​Handle​ ​to​ ​your​ ​phone – When​ ​inputting​ ​gestures,​ ​the​ ​FLOATTI​ ​Smart​ ​Handle​ ​vibrates,​ ​but​ ​the​ ​FLOATTI​ ​APP​ ​does​ ​not​ ​carryout​ ​the​ ​gesture​ ​control

 

Should​ ​you​ ​encounter​ ​issues​ ​please​ ​try​ ​the​ ​follow​ ​steps​ ​: – Ensure​ ​the​ ​Smart​ ​Handle​ ​is​ ​paired​ ​as​ ​an​ ​input​ ​device.​ ​If​ ​the​ ​bluetooth​ ​system​ ​UI​ ​displays​ ​the​ ​Smart​ ​Handleas​ ​connected​ ​but​ ​not​ ​as​ ​an​ ​input​ ​device,​ ​try​ ​unpair​ ​the​ ​Smart​ ​Handle,​ ​turn​ ​off​ ​Bluetooth​ ​from​ ​your​ ​deviceand​ ​turn​ ​it​ ​back​ ​on.​ ​Try​ ​to​ ​pair​ ​again.