Troubleshooting - Compatibility Issues
The FLOATTI APP, Smart Handle, Belonging Trackers and Suitcase Tracking has all been tested with a widerange of iOS versions, iphone models and a multitude of Android OS versions and Android devices. SomeAndroid models will run into compatibility issues, that may not be resolved on FLOATTI’s end when weprovide firmware updates. These models tend to be over 3 years old and/or have old Android OS
If you encounter the following : – Cannot pair the FLOATTI Smart Handle to your phone – When inputting gestures, the FLOATTI Smart Handle vibrates, but the FLOATTI APP does not carryout the gesture control
Should you encounter issues please try the follow steps : – Ensure the Smart Handle is paired as an input device. If the bluetooth system UI displays the Smart Handleas connected but not as an input device, try unpair the Smart Handle, turn off Bluetooth from your deviceand turn it back on. Try to pair again.