Troubleshooting​ ​-​ ​Compatibility​ ​Issues

 

The​ ​FLOATTI​ ​APP,​ ​Smart​ ​Handle,​ ​Belonging​ ​Trackers​ ​and​ ​Suitcase​ ​Tracking​ ​has​ ​all​ ​been​ ​tested​ ​with​ ​a​ ​widerange​ ​of​ ​iOS​ ​versions,​ ​iphone​ ​models​ ​and​ ​a​ ​multitude​ ​of​ ​Android​ ​OS​ ​versions​ ​and​ ​Android​ ​devices.​ ​SomeAndroid​ ​models​ ​will​ ​run​ ​into​ ​compatibility​ ​issues,​ ​that​ ​may​ ​not​ ​be​ ​resolved​ ​on​ ​FLOATTI’s​ ​end​ ​when​ ​weprovide​ ​firmware​ ​updates.​ ​These​ ​models​ ​tend​ ​to​ ​be​ ​over​ ​3​ ​years​ ​old​ ​and/or​ ​have​ ​old​ ​Android​ ​OS

 

If​ ​you​ ​encounter​ ​the​ ​following​ ​: – Cannot​ ​pair​ ​the​ ​FLOATTI​ ​Smart​ ​Handle​ ​to​ ​your​ ​phone – When​ ​inputting​ ​gestures,​ ​the​ ​FLOATTI​ ​Smart​ ​Handle​ ​vibrates,​ ​but​ ​the​ ​FLOATTI​ ​APP​ ​does​ ​not​ ​carryout​ ​the​ ​gesture​ ​control

 

Should​ ​you​ ​encounter​ ​issues​ ​please​ ​try​ ​the​ ​follow​ ​steps​ ​: – Ensure​ ​the​ ​Smart​ ​Handle​ ​is​ ​paired​ ​as​ ​an​ ​input​ ​device.​ ​If​ ​the​ ​bluetooth​ ​system​ ​UI​ ​displays​ ​the​ ​Smart​ ​Handleas​ ​connected​ ​but​ ​not​ ​as​ ​an​ ​input​ ​device,​ ​try​ ​unpair​ ​the​ ​Smart​ ​Handle,​ ​turn​ ​off​ ​Bluetooth​ ​from​ ​your​ ​deviceand​ ​turn​ ​it​ ​back​ ​on.​ ​Try​ ​to​ ​pair​ ​again.

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