Support

Common Questions About Floatti

Frequently Asked Questions

Will I be stopped at the airport security check?

FLOATTI is in full compliance with TSA, FAA and IATA regulations and guidelines. is designed to be security-check friendly by optimizing the size of the built-in battery, the design of the electronic module and the internal wiring between different components. We do not expect FLOATTI users to be stopped or questioned by airport security.

We have many test users out in the field for domestic and international flights and yet have not encountered denial or confiscation of the FLOATTI Suitcase. There have been cases, where an additional scan will be required but none of which were escalated.

We have a diagram you can print out to show the inspection staff. Please do kindly note, that it is up to their discretion to make the final decision even if we do fully compile with all TSA, FAA, and IATA regulations as they may require additional proof or inspection.

Register your FLOATTI Suitcase

The size of Floatti Carry-on is:

D 8.27in x W 13.8in x H 21.6in (245mm x 350mm x 550mm)

The size of Floatti Check-in is:

D 9.6in x W 17.9in x H 26.8in (245mm x 455mm x 680mm)

What accessories will come with each FLOATTI suitcase?

Each FLOATTI suitcase comes with one (1) Belonging Tracker and one (1) Detachable Electronic Compartment.

Is the lock TSA approved?

FLOATTI’s lock is TSA certified.

What size of laptop can fit in the carry-on’s Detachable Electronic Compartment?

The detachable compartment of the Floatti Carry-on can house a 13-inch Macbook Pro (32cm x 22cm x 2cm) or laptop(s) in similar size, along with an iPad and accessories.

What are the dimensions of the FLOATTI Detachable Electronic Compartment?

There are total 7 pockets/inserts on the detachable compartment:

Laptop insert – 23cm W x 32cm D x 3cm H – with a leather closure

Tablet insert – 23cm W x 24.5cm D

Phone pocket – 23cm W x 13cm D

Laptop/mobile charger pocket – 23cm W x 13cm D

2 x Pen insert – 2.5cm W x 13 cm D

Additional insert – 18cm W x 13 cm D

What are the hooks on the FLOATTI Smart Handle made of?

The hooks are crafted from a single piece of aluminum alloy brick. We advise not to place accessories over 5KG (5 kilograms), not due to the possibility that it will break; but because the FLOATTI could lose balance and possibly flip.

Does the FLOATTI APP work with iOS and Android?

Yes, the FLOATTI APP is compatible for both platforms.

Do I need to recharge FLOATTI?

We designed the FLOATTI suitcase to be energy efficient. We only need a tiny built-in battery, which can be recharged via USB cable, located in the front pocket. Depending on usage, the battery will perform for weeks of travel and takes less than three hours to fully recharge.

How long does the Belonging Tracker’s battery last?

Depending on usage, the Belonging Tracker’s battery will last up to nine (9) months before you would need to replace them. You can monitor the battery levels of all the Belonging Trackers pair with the FLOATTI APP .

What technology do the trackers use to track my belongings?

The FLOATTI suitcase and FLOATTI Belonging Trackers use the latest Bluetooth 4.0 technology to track your valuables.

Do I need to pair FLOATTI with my phone?

In order to use FLOATTI Tracking, FLOATTI’s Belonging Trackers and FLOATTI’s Smart Handle, you must download the FLOATTI APP, register an account and your FLOATTI products and connect via pairing by bluetooth to your phone. This requirement may be apply to future FLOATTI products.

Why doesn’t FLOATTI have GPS tracking?

We believe in a preventive system. There is no need to find an item, if we prevent it from being lost in the first place. FLOATTI’s APP will send you alerts whenever your suitcase is out of your chosen range, keeping you in the loop and in your comfort zone. We even send you a notification when your suitcase arrives at the baggage claim.

Why doesn’t FLOATTI have GPS tracking?

We believe in a preventive system. There is no need to find an item, if we prevent it from being lost in the first place. FLOATTI’s APP will send you alerts whenever your suitcase is out of your chosen range, keeping you in the loop and in your comfort zone. We even send you a notification when your suitcase arrives at the baggage claim.

According to a report issued by SITA, an aviation communications and technology company that tracks baggage performance each year, in 2014 the percentage of luggage mishandled by airlines averaged 7.3 pieces per 1,000 passengers. Among these mishandled luggage, 81% eventually got back to their owner without any damage. Only 3% of these mishandled luggage are ultimately reported lost or stolen. That means if you are travelling by air, only 1 luggage per 5,000 passengers would need utilize GPS to locate their luggage; in addition, the majority of found luggages, tend to be cleaned/emptied out of your valuables.

GPS has its limitations with regards to size, weight, connectivity, phone compatibility and cost. Therefore, we consider GPS baggage tracking to be impractical at this moment and we suggest allowing the airline and insurance companies to handle this area. Should its technology become suitable we certainly will consider implementing this feature into the FLOATTI suitcase.

Report available at:

http://www.sita.aero/resources/type/surveys-reports/baggage-report-2015

http://www.forbes.com/sites/benkepes/2015/04/08/minimizing-the-impacts-of-lost-luggage-the-scary-statistics/#4fa07b15e67f

Why doesn’t FLOATTI have fingerprint-activated TSA locks?

We built FLOATTI to have the most reliable lock in its 5 years lifespan. Digital locks serves a specific purpose, adding a layer of security but they are more vulnerable to shocks, impact, friction, extreme weather and temperature, and require frequent software and firmware updates to function properly and reliably. Many additional and unnecessary variables come into play such as, battery, connectivity, surfaces sensitivity etc. which can brings little value for its costs. Should its technology become suitable we certainly will consider implementing this feature into the FLOATTI suitcase.

Will​ ​I​ ​be​ ​stopped​ ​at​ ​the​ ​airport​ ​security​ ​check?

FLOATTI​ ​is​ ​in​ ​full​ ​compliance​ ​with​ ​TSA,​ ​FAA​ ​and​ ​IATA​ ​regulations​ ​and​ ​guidelines.​ ​​ ​is​ ​designed​ ​to​ ​be​ ​security-checkfriendly​ ​by​ ​optimizing​ ​the​ ​size​ ​of​ ​the​ ​built-in​ ​battery,​ ​the​ ​design​ ​of​ ​the​ ​electronic​ ​module​ ​and​ ​the​ ​internal​ ​wiringbetween​ ​different​ ​components.​ ​We​ ​do​ ​not​ ​expect​ ​FLOATTI​ ​users​ ​to​ ​be​ ​stopped​ ​or​ ​questioned​ ​by​ ​airport​ ​security.We​ ​have​ ​many​ ​test​ ​users​ ​out​ ​in​ ​the​ ​field​ ​for​ ​domestic​ ​and​ ​international​ ​flights​ ​and​ ​yet​ ​have​ ​not​ ​encountered​ ​denial​ ​orconfiscation​ ​of​ ​the​ ​FLOATTI​ ​Suitcase.​ ​There​ ​have​ ​been​ ​cases,​ ​where​ ​an​ ​additional​ ​scan​ ​will​ ​be​ ​required​ ​but​ ​none​ ​ofwhich​ ​were​ ​escalated.We​ ​have​ ​a​ ​diagram​ ​you​ ​can​ ​print​ ​out​ ​to​ ​show​ ​the​ ​inspection​ ​staff.​ ​Please​ ​do​ ​kindly​ ​note,​ ​that​ ​it​ ​is​ ​up​ ​to​ ​theirdiscretion​ ​to​ ​make​ ​the​ ​final​ ​decision​ ​even​ ​if​ ​we​ ​do​ ​fully​ ​compile​ ​with​ ​all​ ​TSA,​ ​FAA,​ ​and​ ​IATA​ ​regulations​ ​as​ ​they​ ​mayrequire​ ​additional​ ​proof​ ​or​ ​inspection.​ ​You​ ​can​ ​download​ ​and​ ​print​ ​the​ ​diagram​ ​here​: support.floatti.com/diagram

What​ ​are​ ​FLOATTI’s​ ​dimensions?

The​ ​size​ ​of​ ​Floatti​ ​Carry-on​ ​is: D​ ​8.27in​ ​x​ ​W​ ​13.8in​ ​x​ ​H​ ​21.6in​ ​(245mm​ ​x​ ​350mm​ ​x​ ​550mm)

The​ ​size​ ​of​ ​Floatti​ ​Check-in​ ​is: D​ ​9.6in​ ​x​ ​W​ ​17.9in​ ​x​ ​H​ ​26.8in​ ​(245mm​ ​x​ ​455mm​ ​x​ ​680mm)

Is​ ​the​ ​lock​ ​TSA​ ​approved?

FLOATTI’s​ ​lock​ ​is​ ​TSA​ ​certified.

What​ ​size​ ​of​ ​laptop​ ​can​ ​fit​ ​in​ ​the​ ​carry-on’s​ ​Detachable​ ​Electronic​ ​Compartment?

The​ ​detachable​ ​compartment​ ​of​ ​the​ ​Floatti​ ​Carry-on​ ​can​ ​house​ ​a​ ​13-inch​ ​Macbook​ ​Pro​ ​(32cm​ ​x​ ​22cm​ ​x​ ​2cm)​ ​orlaptop(s)​ ​in​ ​similar​ ​size,​ ​along​ ​with​ ​an​ ​iPad​ ​and​ ​accessories.

What​ ​are​ ​the​ ​dimensions​ ​of​ ​the​ ​FLOATTI​ ​Detachable​ ​Electronic​ ​Compartment?

There​ ​are​ ​total​ ​7​ ​pockets/inserts​ ​on​ ​the​ ​detachable​ ​compartment:

Laptop​ ​insert​ ​-​ ​23cm​ ​W​ ​x​ ​32cm​ ​D​ ​x​ ​3cm​ ​H​ ​-​ ​with​ ​a​ ​leather​ ​closure

Tablet​ ​insert​ ​-​ ​23cm​ ​W​ ​x​ ​24.5cm​ ​D

Phone​ ​pocket​ ​-​ ​23cm​ ​W​ ​x​ ​13cm​ ​D

Laptop/mobile​ ​charger​ ​pocket​ ​-​ ​23cm​ ​W​ ​x​ ​13cm​ ​D

2 ​x​ ​Pen​ ​insert​ ​-​ ​2.5cm​ ​W​ ​x​ ​13cm​ ​D

Additional​ ​insert​ ​-​ ​18cm​ ​W​ ​x​ ​13cm​ ​D

What​ ​are​ ​the​ ​hooks​ ​on​ ​the​ ​FLOATTI​ ​Smart​ ​Handle​ ​made​ ​of?

The​ ​detachable​ ​compartment​ ​of​ ​the​ ​Floatti​ ​Carry-on​ ​can​ ​house​ ​a​ ​13-inch​ ​Macbook​ ​Pro​ ​(32cm​ ​x​ ​22cm​ ​x​ ​2cm)​ ​orlaptop(s)​ ​in​ ​similar​ ​size,​ ​along​ ​with​ ​an​ ​iPad​ ​and​ ​accessories.What​ ​are​ ​the​ ​dimensions​ ​of​ ​the​ ​FLOATTI​ ​Detachable​ ​Electronic​ ​Compartment?There​ ​are​ ​total​ ​7​ ​pockets/inserts​ ​on​ ​the​ ​detachable​ ​compartment:Laptop​ ​insert​ ​-​ ​23cm​ ​W​ ​x​ ​32cm​ ​D​ ​x​ ​3cm​ ​H​ ​-​ ​with​ ​a​ ​leather​ ​closureTablet​ ​insert​ ​-​ ​23cm​ ​W​ ​x​ ​24.5cm​ ​DPhone​ ​pocket​ ​-​ ​23cm​ ​W​ ​x​ ​13cm​ ​DLaptop/mobile​ ​charger​ ​pocket​ ​-​ ​23cm​ ​W​ ​x​ ​13cm​ ​D2​ ​x​ ​Pen​ ​insert​ ​-​ ​2.5cm​ ​W​ ​x​ ​13cm​ ​DAdditional​ ​insert​ ​-​ ​18cm​ ​W​ ​x​ ​13cm​ ​DWhat​ ​are​ ​the​ ​hooks​ ​on​ ​the​ ​FLOATTI​ ​Smart​ ​Handle​ ​made​ ​of?The​ ​hooks​ ​are​ ​crafted​ ​from​ ​a​ ​single​ ​piece​ ​of​ ​aluminum​ ​alloy​ ​brick.​ ​We​ ​advise​ ​not​ ​to​ ​place​ ​accessories​ ​over​ ​5KG​ ​(5kilograms),​ ​not​ ​due​ ​to​ ​the​ ​possibility​ ​that​ ​it​ ​will​ ​break;​ ​but​ ​because​ ​the​ ​FLOATTI​ ​could​ ​lose​ ​balance​ ​and​ ​possibly​ ​flip.

Does​ ​the​ ​FLOATTI​ ​APP​ ​work​ ​with​ ​iOS​ ​and​ ​Android?

Yes,​ ​the​ ​FLOATTI​ ​APP​ ​is​ ​compatible​ ​for​ ​both​ ​platforms.

Do​ ​I​ ​need​ ​to​ ​recharge​ ​FLOATTI?

We​ ​designed​ ​the​ ​FLOATTI​ ​suitcase​ ​to​ ​be​ ​energy​ ​efficient.​ ​​ ​We​ ​only​ ​need​ ​a​ ​tiny​ ​built-in​ ​battery,​ ​which​ ​can​ ​berecharged​ ​via​ ​USB​ ​cable,​ ​located​ ​in​ ​the​ ​front​ ​pocket.​ ​Depending​ ​on​ ​usage,​ ​the​ ​battery​ ​will​ ​perform​ ​for​ ​weeks​ ​of​ ​traveland​ ​takes​ ​less​ ​than​ ​three​ ​hours​ ​to​ ​fully​ ​recharge.

How​ ​long​ ​does​ ​the​ ​Belonging​ ​Tracker’s​ ​battery​ ​last?

Depending​ ​on​ ​usage,​ ​the​ ​Belonging​ ​Tracker’s​ ​battery​ ​will​ ​last​ ​up​ ​to​ ​nine​ ​(9)​ ​months​ ​before​ ​you​ ​would​ ​need​ ​to​ ​replacethem.​ ​You​ ​can​ ​monitor​ ​the​ ​battery​ ​levels​ ​of​ ​all​ ​the​ ​Belonging​ ​Trackers​ ​pair​ ​with​ ​the​ ​FLOATTI​ ​APP​.

What​ ​technology​ ​do​ ​the​ ​trackers​ ​use​ ​to​ ​track​ ​my​ ​belongings?

The​ ​FLOATTI​ ​suitcase​ ​and​ ​FLOATTI​ ​Belonging​ ​Trackers​ ​use​ ​the​ ​latest​ ​Bluetooth​ ​4.0​ ​technology​ ​to​ ​track​ ​yourvaluables.

Do​ ​I​ ​need​ ​to​ ​pair​ ​FLOATTI​ ​with​ ​my​ ​phone?

In​ ​order​ ​to​ ​use​ ​FLOATTI​ ​Tracking,​ ​FLOATTI’s​ ​Belonging​ ​Trackers​ ​and​ ​FLOATTI’s​ ​Smart​ ​Handle,​ ​you​ ​must​ ​downloadthe​ ​FLOATTI​ ​APP,​ ​register​ ​an​ ​account​ ​and​ ​your​ ​FLOATTI​ ​products​ ​and​ ​connect​ ​via​ ​pairing​ ​by​ ​bluetooth​ ​to​ ​yourphone.​ ​This​ ​requirement​ ​may​ ​be​ ​apply​ ​to​ ​future​ ​FLOATTI​ ​products.

Why​ ​doesn’t​ ​FLOATTI​ ​have​ ​GPS​ ​tracking?

We​ ​believe​ ​in​ ​a​ ​preventive​ ​system.​ ​There​ ​is​ ​no​ ​need​ ​to​ ​find​ ​an​ ​item,​ ​if​ ​we​ ​prevent​ ​it​ ​from​ ​being​ ​lost​ ​in​ ​the​ ​first​ ​place.FLOATTI’s​ ​APP​ ​will​ ​send​ ​you​ ​alerts​ ​whenever​ ​your​ ​suitcase​ ​is​ ​out​ ​of​ ​your​ ​chosen​ ​range,​ ​keeping​ ​you​ ​in​ ​the​ ​loop​ ​andin​ ​your​ ​comfort​ ​zone.​ ​We​ ​even​ ​send​ ​you​ ​a​ ​notification​ ​when​ ​your​ ​suitcase​ ​arrives​ ​at​ ​the​ ​baggage​ ​claim.

According​ ​to​ ​a​ ​report​ ​issued​ ​by​ ​SITA,​ ​an​ ​aviation​ ​communications​ ​and​ ​technology​ ​company​ ​that​ ​tracks​ ​baggageperformance​ ​each​ ​year,​ ​in​ ​2014​ ​the​ ​percentage​ ​of​ ​luggage​ ​mishandled​ ​by​ ​airlines​ ​averaged​ ​7.3​ ​pieces​ ​per​ ​1,000passengers.​ ​Among​ ​these​ ​mishandled​ ​luggage,​ ​81%​ ​eventually​ ​got​ ​back​ ​to​ ​their​ ​owner​ ​without​ ​any​ ​damage.​ ​Only​ ​3%of​ ​these​ ​mishandled​ ​luggage​ ​are​ ​ultimately​ ​reported​ ​lost​ ​or​ ​stolen.​ ​That​ ​means​ ​if​ ​you​ ​are​ ​travelling​ ​by​ ​air,​ ​only​ ​1luggage​ ​per​ ​5,000​ ​passengers​ ​would​ ​need​ ​utilize​ ​GPS​ ​to​ ​locate​ ​their​ ​luggage;​ ​in​ ​addition,​ ​the​ ​majority​ ​of​ ​foundluggages,​ ​tend​ ​to​ ​be​ ​cleaned/emptied​ ​out​ ​of​ ​your​ ​valuables.

GPS​ ​has​ ​its​ ​limitations​ ​with​ ​regards​ ​to​ ​size,​ ​weight,​ ​connectivity,​ ​phone​ ​compatibility​ ​and​ ​cost.​ ​Therefore,​ ​weconsider​ ​GPS​ ​baggage​ ​tracking​ ​to​ ​be​ ​impractical​ ​at​ ​this​ ​moment​ ​and​ ​we​ ​suggest​ ​allowing​ ​the​ ​airline​ ​and​ ​insurancecompanies​ ​to​ ​handle​ ​this​ ​area.​ ​Should​ ​its​ ​technology​ ​become​ ​suitable​ ​we​ ​certainly​ ​will​ ​consider​ ​implementing​ ​thisfeature​ ​into​ ​the​ ​FLOATTI​ ​suitcase.

Report​ ​available​ ​at:

http://www.sita.aero/resources/type/surveys-reports/baggage-report-2015

Why​ ​doesn’t​ ​FLOATTI​ ​have​ ​fingerprint-activated​ ​TSA​ ​locks?

We​ ​built​ ​FLOATTI​ ​to​ ​have​ ​the​ ​most​ ​reliable​ ​lock​ ​in​ ​its​ ​5​ ​years​ ​lifespan.​ ​Digital​ ​locks​ ​serves​ ​a​ ​specific​ ​purpose,​ ​addinga​ ​layer​ ​of​ ​security​ ​but​ ​they​ ​are​ ​more​ ​vulnerable​ ​to​ ​shocks,​ ​impact,​ ​friction,​ ​extreme​ ​weather​ ​and​ ​temperature,​ ​andrequire​ ​frequent​ ​software​ ​and​ ​firmware​ ​updates​ ​to​ ​function​ ​properly​ ​and​ ​reliably.​ ​Many​ ​additional​ ​and​ ​unnecessaryvariables​ ​come​ ​into​ ​play​ ​such​ ​as,​ ​battery,​ ​connectivity,​ ​surfaces​ ​sensitivity​ ​etc.​ ​which​ ​can​ ​brings​ ​little​ ​value​ ​for​ ​itscosts.​ ​Should​ ​its​ ​technology​ ​become​ ​suitable​ ​we​ ​certainly​ ​will​ ​consider​ ​implementing​ ​this​ ​feature​ ​into​ ​the​ ​FLOATTIsuitcase.

Troubleshooting​ ​-​ ​Compatibility​ ​Issues

 

The​ ​FLOATTI​ ​APP,​ ​Smart​ ​Handle,​ ​Belonging​ ​Trackers​ ​and​ ​Suitcase​ ​Tracking​ ​has​ ​all​ ​been​ ​tested​ ​with​ ​a​ ​widerange​ ​of​ ​iOS​ ​versions,​ ​iphone​ ​models​ ​and​ ​a​ ​multitude​ ​of​ ​Android​ ​OS​ ​versions​ ​and​ ​Android​ ​devices.​ ​SomeAndroid​ ​models​ ​will​ ​run​ ​into​ ​compatibility​ ​issues,​ ​that​ ​may​ ​not​ ​be​ ​resolved​ ​on​ ​FLOATTI’s​ ​end​ ​when​ ​weprovide​ ​firmware​ ​updates.​ ​These​ ​models​ ​tend​ ​to​ ​be​ ​over​ ​3​ ​years​ ​old​ ​and/or​ ​have​ ​old​ ​Android​ ​OS

 

If​ ​you​ ​encounter​ ​the​ ​following​ ​: – Cannot​ ​pair​ ​the​ ​FLOATTI​ ​Smart​ ​Handle​ ​to​ ​your​ ​phone – When​ ​inputting​ ​gestures,​ ​the​ ​FLOATTI​ ​Smart​ ​Handle​ ​vibrates,​ ​but​ ​the​ ​FLOATTI​ ​APP​ ​does​ ​not​ ​carryout​ ​the​ ​gesture​ ​control

 

Should​ ​you​ ​encounter​ ​issues​ ​please​ ​try​ ​the​ ​follow​ ​steps​ ​: – Ensure​ ​the​ ​Smart​ ​Handle​ ​is​ ​paired​ ​as​ ​an​ ​input​ ​device.​ ​If​ ​the​ ​bluetooth​ ​system​ ​UI​ ​displays​ ​the​ ​Smart​ ​Handleas​ ​connected​ ​but​ ​not​ ​as​ ​an​ ​input​ ​device,​ ​try​ ​unpair​ ​the​ ​Smart​ ​Handle,​ ​turn​ ​off​ ​Bluetooth​ ​from​ ​your​ ​deviceand​ ​turn​ ​it​ ​back​ ​on.​ ​Try​ ​to​ ​pair​ ​again.

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